Exchanges & Order Support

TheNickStitch wants you to love your purchase! While we do not accept returns, we do offer exchanges and will gladly assist with any issues regarding damaged or incorrect items.

Exchanges:

  • Exchanges are accepted within 15 days of receiving your order.
  • Items must be unused, unworn, and in original condition with tags attached.
  • If the exchanged item is of lesser value, we will issue store credit for the difference, which can be used toward future purchases.
  • Customers are responsible for return shipping costs.
  • To request an exchange, click HERE to contact us via email with your order number, name, and exchange request details.
  • Once we receive and inspect your item, we will send you a confirmation email with an update on your exchange status.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please click HERE to contact us via email with your order number, name, and exchange request details within 15 days of delivery with photos of the issue.
  • We will work quickly to resolve the problem with a replacement or store credit.
  • Once we receive and inspect your item, we will send you a confirmation email with an update on your exchange status.

Cancellation Policy:

At The Nick Stitch, we take great pride in providing our customers with high-quality products and efficient service. Our policy is that we do not allow cancellations once an order has been submitted. This policy helps us maintain accuracy, speed, and consistency in processing and shipping orders.

Why Do We Have This Policy?

  • Order Processing Speed: Once an order is submitted, we begin processing it immediately. Our goal is to get your products to you as quickly as possible. This includes order fulfillment, packing, and shipping, often within hours of receiving the order. Allowing cancellations would disrupt the flow of operations and may lead to delays or mistakes.
  • Inventory Management: We maintain a careful inventory management system to ensure products are available and shipped in a timely manner. If orders are cancelled, it can cause discrepancies in stock levels and create challenges for fulfilling future orders. This policy helps maintain accurate inventory counts for all customers.
  • Refund and Payment Processing: Once an order is placed, payment is processed, and we incur various costs related to transaction fees, order preparation, and packaging. Processing cancellations after payment may cause administrative challenges and additional fees, which ultimately impact the ability to maintain competitive pricing and high-quality service.
  • Customer Experience and Fairness to All Customers: We believe that a clear and consistent policy creates a better shopping experience for all customers. While we understand that sometimes mistakes happen or circumstances change, our no-cancellation policy ensures fairness and allows us to serve you and other customers efficiently.

What If I Need to Make Changes to My Order?

While cancellations are not allowed, we understand that changes may need to be made. If you need to update an order (such as shipping address changes or switching to a different product), please contact us immediately HERE to contact us via email with your order number, name, and exchange request details.

While we cannot guarantee that changes can be made, we will do our best to accommodate you before the order is processed.